AI Chatbot for Insurance Agencies IBM Watson Assistant
They’re one of the most effective solutions for leveling up customer experience – and the insurance industry could certainly benefit from that. In addition, according to the Verint Contact Center Experience Index report (2019), health insurance providers experience a higher rate of savings for converting members to self-service than other industries. Projected savings for health […]
AI Recruitment: The Future of Automated Recruiting by Ideal
An HR chatbot is a computer program designed to facilitate communication between employees and the human resource team of an organization. Such a bot can work as a virtual assistant, mimic human conversation and therefore help HR teams swiftly respond to the common employee or candidate’s queries. You can stay connected with your people 24×7, […]
Conversational Commerce Suite Leading Chatbot Company
The personal finance app Digit, in the example above, uses rule-based chat since the user is only expected to ask a narrow set of questions about their account. This chatbot is easy to use and has features that are easy for first-time users to understand. It will show their customers how to finish setting up […]
Will AI Replace Call Centre Agents, Here is the Good, the Bad, and the Ugly for AI in Call Centres
Scheduling is a data-heavy, variable-driven exercise, and few, if any, commercial call centers can afford a dedicated scheduling staff with the expertise to effectively manage schedule creation. Only with an optimized schedule can a call center ensure all customer inquiries are dealt with by the appropriate agent(s) on a consistent basis, and in a timely […]